Take advantage of PEUGEOT Roadside Assistance if your vehicle is immobilised (due to a breakdown or accident). You will be taken care of in the event of a breakdown or if your car is towed, allowing you to continue your journey – right to your front door if needed.
PEUGEOT ASSISTANCE: YOU CAN COUNT ON US
CALL US: 0702 262 674 / 0736 077 419
As the proud owner of a PEUGEOT, you are driving a state-of-the-art vehicle. If properly maintained, chances are extremely remote that your vehicle will ever require any unforeseen mechanical repairs. However, for added peace of mind, PEUGEOT brings you PEUGEOT ASSISTANCE, a comprehensive roadside assistance programme for you and your PEUGEOT vehicle. This programme is valid for the duration of the Warranty of the vehicle. As a member of PEUGEOT ASSISTANCE, not only will help be at hand immediately in the unlikely event that your vehicle experiences a breakdown, you will also receive a comprehensive range of benefits such as the arrangement of emergency transportation and a 24-hour information service.
PEUGEOT ASSISTANCE will immediately come to your aid, wherever you are within Kenya. A standard call-out fee dependent on the total kilometres distance (round trip) will be applicable in the following instances:
Flat tyre change;
Fuel replacement (the cost of the fuel will be added to the call-out fee);
Keys locked in the car (the cost of a locksmith, should one be necessary / required, will be added to the call-out fee). (model specific – should a towing fee be chargeable, it will be for the customer's account) These fees are payable in cash. Should you not have cash, the Technician will transport you to the nearest ATM to withdraw the cash.
Towing service / Technician
In the unlikely event of your PEUGEOT vehicle breaking down, PEUGEOT ASSISTANCE will send a Technician to facilitate the repairs. Should the Technician not be able to carry out the repair on site and your vehicle is immobile, a tow truck will be arranged, so as to tow the vehicle to the nearest PEUGEOT approved Dealership.
Towing service / Accident
In the event of an accident, PEUGEOT ASSISTANCE will arrange for a tow truck to transport your vehicle to the closest approved Panelshop. This will be at your cost.
If necessary, PEUGEOT ASSISTANCE will arrange free safe storage for your vehicle for up to 48 hours.
Repatriation of vehicle
Should you have to leave your vehicle for repairs at a PEUGEOT Dealership located more than 100 km from your home, PEUGEOT ASSISTANCE will arrange to have your vehicle repatriated to you. Some charges may apply and you will be advised beforehand.
Information Assistance on Peugeot Products
Outside of normal working hours, Peugeot Assistance will supply you with information pertaining to Peugeot products, including information relating to fuel and oil recommendations, service intervals, tyre maintenance, warning systems and applications and accessory enquiries.
Should you require any information regarding dealer locations and telephone numbers or should you be looking for any recommendations for intervention, or seeking advice on your relationship with your dealership, PEUGEOT ASSISTANCE will provide you with support during normal office hours, the above information, as well as information on PEUGEOT Servicing can be obtained from the PEUGEOT Customer Care Centre. Apart from providing you with PEUGEOT ASSISTANCE details and information, PEUGEOT Customer Care will answer any general queries on Maintenance Plans, Warranty Conditions, New Service offers and upcoming Promotions.