PEUGEOT ASSISTANCE will immediately come to your aid, wherever you are within Kenya. A standard call-out fee dependent on the total kilometres distance (round trip) will be applicable in the following instances:
- Jumpstart;
- Flat tyre change;
- Fuel replacement (the cost of the fuel will be added to the call-out fee);
- Keys locked in the car (the cost of a locksmith, should one be necessary / required, will be added to the call-out fee). (model specific – should a towing fee be chargeable, it will be for the customer's account) These fees are payable in cash. Should you not have cash, the Technician will transport you to the nearest ATM to withdraw the cash.
Towing service / Technician
In the unlikely event of your PEUGEOT vehicle breaking down, PEUGEOT ASSISTANCE will send a Technician to facilitate the repairs. Should the Technician not be able to carry out the repair on site and your vehicle is immobile, a tow truck will be arranged, so as to tow the vehicle to the nearest PEUGEOT approved Dealership.
Towing service / Accident
In the event of an accident, PEUGEOT ASSISTANCE will arrange for a tow truck to transport your vehicle to the closest approved Panelshop. This will be at your cost.
Safe storage
If necessary, PEUGEOT ASSISTANCE will arrange free safe storage for your vehicle for up to 48 hours.
Repatriation of vehicle
Should you have to leave your vehicle for repairs at a PEUGEOT Dealership located more than 100 km from your home, PEUGEOT ASSISTANCE will arrange to have your vehicle repatriated to you. Some charges may apply and you will be advised beforehand.
Information Assistance on Peugeot Products
Outside of normal working hours, Peugeot Assistance will supply you with information pertaining to Peugeot products, including information relating to fuel and oil recommendations, service intervals, tyre maintenance, warning systems and applications and accessory enquiries.
