FAQs

FREQUENTLY ASKED QUESTIONS

Who is Urysia Limited?

Urysia is a fully locally owned company which was awarded the sole Importer and Distributorship rights for Peugeot for the Kenyan territory in 2007. Our mandate covers the importation of vehicles, spare parts, tools and accessories.

Does Urysia offer asset financing and leasing options?

Yes we do. Please get in touch with our sales team through the numbers provided on Monday to Friday from 7.00 a.m. to 6.00 p.m. and on Saturdays from 8.00 a.m. to 1.00 p.m. Or you can visit our facilities located at 01 Bunyala Road

How do I contact Peugeot Customer Care?

You can contact our Customer Care team by completing the 'Ask a Question' form using the tab above and by phone using the phone number displayed in the Contact Us section

What do I do if I'm unhappy with how my query has been resolved?

From time to time there may be instances when you, our customer, are not satisfied with either the product or service that we have provided. In this instance we would always like you to talk to us

I would wish to purchase a new Peugeot. Where do I begin?

We would recommend that you visit our showroom located along 01 Bunyala Road and our sales teams will lead you through the process. Alternatively, go to the our range section in the website and write to us and we will be in touch with you

Can I trade- in my old Peugeot for a new one?

Absolutely. However, this is dependent on the model and year of manufacture. Get in touch with us on 0702 262 674 or 0736 077 419 to book for valuation

Do you sell second hand vehicles?

We periodically have trade-in units available for sale. Get in touch with us on 0702 262 674 or 0736 077 419 to find out which models are available for sale

What is the warranty coverage for Peugeot vehicles?

For information on product warranty, refer to your owner’s handbook or visit the warranty section on the website. For additional information, click on the contact us tab and we shall respond to your queries

Do you extend warranty on spare parts?

Yes we do. For more information, visit our the aftersales section of the website

Where can I service my Peugeot vehicle?

We offer full service and collision repair services at our Bunyala Road facility or at our dealership network. Call us to book your vehicle

Where can I find the technical specifications for Peugeot vehicles?

Technical Specification brochures for every model are available to download from every model showroom, from our model prices and specs page here or can be downloaded from our brochures

How can I get a new set of keys for my vehicle?

If you lose one of your car keys, or need a replacement or additional key for any reason, simply contact our Service department who will be able to order and program one for you

How frequently should my Peugeot vehicle be serviced?

This is dependent on the age of the vehicle and usage. For maximum output from your vehicle, we recommend regular service. Get in touch with our service department for advice

I want to order a new Peugeot - how long will it take for it to be delivered?

Our vehicle lead times can vary depending on the vehicle and model ordered and the stage of the production cycle at the time you place your order. Contact Urysia Limited or our dealership network for confirmation of firm timelines